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‘I’ve been charged £13,500 for a hire car accident even though I bought collision damage waiver’ –

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If Locauto want people to keep hiring their cars, they need to look again at their small print

Hannah Dawson writes

Last August, we hired a car from Locauto at Florence Airport. At the end of our first week, we had a bad crash. I failed to notice a stop sign on a slip road and drove into the path of a lorry. Luckily my husband and two children walked away from the crash with relatively minor injuries. 

The police were summoned and I was fined for failing to stop and for not having my driver’s licence on me. We provided Locauto with the police report and an account of how the accident happened and were told all was in order. Seven months later, I received an email from Locauto claiming we were liable for €15,000 (£13,500), the replacement cost of the car. We were astonished. Surely we were covered by the collision damage waiver (CDW), even though the accident was my fault. Holiday Autos tried to fight the charge on our behalf but was told by Locauto that CDW cover had been withdrawn because I had broken Italian law.

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