A postman had to wait more than five hours for an ambulance after falling over during his rounds.
He suffered cracked ribs after slipping down a staircase at 10.30am on Saturday.
However, he was not given medical treatment until 4pm despite repeated calls from people who went out to help him.
Fearing that he may have suffered a spinal injury, people who went to his aid said they did not want to move him.
In the meantime all he had to protect him from the elements were blankets and an umbrella following the accident in Louth, Lincolnshire.
Mark Barford said: ‘It was pretty shocking how long it took for an ambulance to arrive. He was obviously in a lot of pain and didn’t want to use a car or taxi to get to hospital.
‘People were bringing out quilts and duvets to keep him warm, and then it started raining so we used umbrellas.
‘We chased the ambulance four times; it was only on the final call that they said they would classify him as a priority.
‘We didn’t want to move him ourselves in case he had spinal injuries – it was disgusting how he was treated.’
East Midlands Ambulance Service has been contacted for comment.